Effective September 24, 2021
The privacy of Customer and Consumer personal data is important to Trustev.
Please carefully read this policy to get a better understanding of:
Our Customers provide us Consumer personal data to be used for fraud prevention via multiple technologies which are installed on their relevant sites.
This personal data may include email addresses, telephone numbers, billing or shipping addresses, payment details such as transaction value, volume, BIN number and order status.
Our Customers may also provide us information collected from their website interactions with Consumers such as device identifiers, device attributes, URL's and IP addresses.
We may also collect Customer personal data including:
We process Consumer personal data in order to provide the Trustev Services to our Customers. This is to fulfil our contract with Customers and to exercise our and our Customer's legitimate interests. These legitimate interests include our Customer's and our interests to prevent fraud and to ensure that Consumers can be authenticated by our Customers as well as our, and our Customers' fundamental rights and freedoms, including our freedom to conduct a business and our, and our Customers', right to property. We may also process data where required by EU or Member State law or where we are required to obtain consent.
The Trustev Services include but are not limited to:
We may share personal information collected through our Website and Services in the following ways:
Information we share with our customers: In making the internet a safer place, we may share personal data with our customers. Our Customers provide the online services that Trustev protects from online fraud and abuse.
Information disclosed in connection with business transfers: In the event of a corporate sale, merger, reorganization, acquisition, dissolution, financing or other similar event, your personal information may be shared or transferred in connection with, or during negotiations of, such event or transaction.
To protect our rights, users, systems, and services: Trustev may disclose personal data to protect our rights, users, systems, and services.
Information disclosed for legal purposes and the protection of others: We may disclose personal information to a third party where we are legally required to do so in order to comply with applicable laws, regulations, legal process or governmental requests. We will also disclose personal information to the extent we believe necessary or appropriate: (i) to respond to claims, judicial orders, subpoenas, warrants or other process issued by a court of competent jurisdiction; (ii) to protect the vital interests of any person; (iii) to exercise, establish or defend our legal rights; and (iii) to stop any activity we consider illegal, unethical or legally actionable.
Trustev carries out business activities supporting our Customers in multiple jurisdictions, some of which are not located in the European Union ("EU"). Countries outside the EU do not always have strong personal data protection laws. Where we transfer personal data from the EU to other countries in which applicable laws do not offer the same level of personal data privacy protection as the EU, we take measures to provide appropriate safeguards are in place to protect your personal data.
For example, we use approved standard contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of the Customer or Consumer personal data protect it appropriately. We take steps to ensure that the Customer or Consumer personal data we collect is processed according to this policy and the requirements of the applicable law wherever the Customer or Consumer personal data is located. Please contact us at PDLTrustEvPrivacy@transunion.com if you require further information on this matter or would like to know the means by which to obtain a copy of the appropriate safeguards or where they have been made available.
Please note that where EU personal data is transferred outside of the EU (and EEA) by Standard Contractual Clauses, to be processed by our vendors and other third parties, individuals whose data is processed by those non-EU vendors and other third parties shall have the right to request a copy of those Standard Contractual Clauses. In the event that you seek to request a copy of those clauses, please contact those businesses to receive a copy.
The following criteria are used to determine data retention periods for your personal data:
We retain personal data for as long as we reasonably require it for legal or business purposes:-
Typically, our retention of data within our EU based services is two years from the date that Trustev collects that data.
We will also retain your personal data as long as necessary to deal with your queries and for as long as you might legally bring claims against us. We will take all necessary steps to ensure that data privacy is maintained for the period of retention. For further details on retention, please contact PDLTrustEvPrivacy@transunion.com.
We recognize that online security and data protection is an area of vital importance. Trustev is committed to protecting the security of the personal data you share with us or we otherwise process about you. In support of this commitment, we have implemented appropriate technical, physical and organisational measures to ensure a level of security appropriate to the risk.
As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and that Trustev is not responsible for the security of communications sent over the internet.
If you are a data subject resident in the EU and United Kingdom you have a number of rights under the EU Data Protection Regulation and/or the UK Data Protection Act 2018 which are outlined below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to any request you may make if we are relying on any such exemptions.
Trustev is committed to ensuring full transparency in its data processing activities and for the purposes of this policy Trustev are the data controllers. For any requests related to your data or your rights referenced above, please contact us in one of the following ways:
If you are not satisfied with how we manage your data, you have a right to make a complaint to your local Data Protection Authority.
Trustev's Supervisory Authority is the Irish Data Protection Commissioner. You can contact them at Homepage | Data Protection Commission. Should you have cause to do so, you can make a complaint to the supervisory authority in your jurisdiction.